Email Templates – Failed/Pending Enrollment

Failed Pending Enrollment: First 1^st-time Enrollment

Dear {{contact.first name }} {{contact.last name }},

We apologize for the failed attempt to enroll in the Online Banking system.

Please utilize the following link to retrieve your account number and account type before you attempt to enroll in your online banking: https://open.quonticbank.com/login

• Please enter your email address the way you entered it when you opened your Quontic account. It is case-sensitive
• A code will be sent for verification to that email address
• Once you verify the security code, you will see your account details

Now that you have your account details, you can attempt to enroll in your Online Banking: https://olb.quonticbank.com/Enrollment

If you still have issues accessing your online banking after following the above instructions, please call us at 800-908-6600 Monday-Friday between 9:00 AM – 6:00 PM EST.

Thank you for choosing Quontic!

Best Regards,

Customer Service Team

Failed Pending Enrollment: Demographic Information does not match

Dear {{contact.first name }} {{contact.last name }},

We apologize for the failed attempt to enroll in the Online Banking system.

Please ensure your personal information matches the information you entered when you opened the account.

Now that you have your account details, you can attempt to enroll in your Online Banking:

https://olb.quonticbank.com/login/

Click on First-time User and proceed with the enrollment process.

If you still have issues accessing your online banking after following the above instructions, please call us at 800-908-6600 Monday-Friday between 9:00 AM – 6:00 PM EST.

Thank you for choosing Quontic!

Best Regards,

Customer Service Team

Failed Pending Enrollment: Already Enrolled in Online Banking

Dear {{contact.first name }} {{contact.last name }},

Our records reflect you have already enrolled in Quontic’s online banking by creating a username and password.

Please utilize the following link to access the login page:

https://olb.quonticbank.com/login/

If you forgot your username or password, please select “Forgot Your Username” or “Reset your password” from our login page.

Please utilize the following link to retrieve your account number if you need it: https://open.quonticbank.com/login

• Enter the email address used to open the account (case-sensitive)
• A code will be sent to that email address
• Once verified, a page with the account information will populate
• Click on View Details to view your account number

If you still have issues accessing your online banking after following the above instructions, please call us at 800-908-6600 Monday-Friday between 9:00 AM – 6:00 PM EST.

Thank you for choosing Quontic!

Best Regards,

Customer Service Team