- To open an account at Quontic Bank, the client must be
- A U.S Citizen or a U.S resident
- Must be 18 years and older
- Must have a valid Social Security Number
- Must have a U.S address (no P.O. Box)
- Quontic Bank does NOT open the following account
- Trust Account
- Individual Retirement Account (IRA)
- Guardianship Accounts or Minor Account
- Power Of Attorney Account
- Conservator Account
- Business Account (ALL Entities)
- CX can check in Mantl for the status of the application – See CX SOPMantl or Mantl MaxMyInterest for further instructions
- Approved – the account has been successfully booked
- Incomplete – The client has not submitted the application
- Declined – The applicant has NOT been approved
- KYC Pending – The application needs to be submitted manually by the Digital Bank team
- Refer to funding amounts for new applicants in Appendix
- Denied Application:
- The Digital Bank Product team manually reviews declined applications for Existing Clients ONLY
- Do not advise the applicant to alter their email address
- Due to the new upgrade on May 4th, 2023, this alternative is no longer available
- Do not tell declined applicants to submit a request in writing for a reason for the decline
- The information provided on our applications is processed through an automated system
- We are not provided with why an application is not approved; therefore, we cannot provide any more information
- The applicant will be allowed to review their submitted application and make any modifications necessary and resubmit their application a SECOND TIME ONLY
- Escalate the HubSpot ticket to one of the following members:
- SVP/ Customer Success
- Quality Manager
- Senior Customer Success
- Escalate the HubSpot ticket to one of the following members:
- If not approved after re-applying, we will not be able to provide a Quontic Bank product
- The client can save or cancel the application
- The client will receive an email reminder stating that there is an incomplete application daily
- The client can cancel an application at any time by logging in to the application
- CX must not cancel any applications for the customer