Provide the client with the following documents and email template:
Template:
Dear Client’s Name
Thank you for contacting us. Below you will find various ways on how you can make your Quontic Mortgage payment. Unfortunately, the option to make your mortgage payments is not available on the Quontic website as of yet. I apologize for the inconvenience.
Quontic Bank’s Mortgage loan payment options are as follows:
VIA ACH:
Automatic payments from an account of your choice. We will set up an automatic monthly draw by completing this ACH form. Please ensure the account you specify has sufficient funds available on the day that it is set to withdraw. The ACH form can be submitted by email to [email protected]
If you’d like to set up automatic payments, please see the ACH form attached.
VIA CHECK:
Checks can be mailed to:
Quontic Bank
Attn. Loan Administration
3105 Broadway
Astoria, NY 11106
Include the loan number that appears on your first monthly mortgage statement in the memo line. Please write down the property address in the memo line if the loan number is unavailable.
VIA WIRE:
Send a wire from your bank for your payment. All wires should reference the loan number that appears on your Statement. If the loan number is unavailable, please reference the property address. The below wiring instructions contain all other information necessary.
Wire Instructions:
Bank Name: Quontic Bank
Address: 3105 Broadway, Astoria, NY 11106
Routing/ABA: 021-473-030
Beneficiary: Borrower’s Name
Account: Your Mortgage Account Number
Reference: Loan Number/Property Address
If you require further assistance, please reach out to our Quontic Mortgage Department:
Phone Number: 1-833-756-2671
Email Address: [email protected]
Regards,
Representative Name