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Can the customer make a mortgage payment over the phone with the Payments Team?

July 11, 2023
October 10, 2023
Customer Experience, Standard Operating Procedures, Existing Loan
phone, Mortgage Payment, Payment over the Phone, Phone Payment
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No, the customer must used one of the “Ways to Pay” method to make a payment to their mortgage.

Use the CX Existing Loan Account Support SOP for guidance.