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Can a mortgage customer create an online account?

October 7, 2022
July 6, 2023
Customer Experience, Standard Operating Procedures, Account Maintenance, Horizon, Web Admin, Mortgage, Online Banking
webadmin, online banking, Mortgage
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If the borrower only has a mortgage account, NO. The borrower will not be able to create an OLB profile.

If the borrower has personal accounts and a mortgage account, Yes. The borrower will not be able to make payments through the OLB portal.