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Can CX or DBO cancel a Auto-pay set up? (ACH Set-up).

July 6, 2023
October 10, 2023
Customer Experience, Standard Operating Procedures, Existing Loan
ACH, Payment, ACH Set up, Auto-Pay, Delete ACH, Delete Auto-pay
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CX or DBO must never delete an ACH setup. The borrower must provide a written request and HubSpot ticket must be escalated to the Payments team Pipeline for completion.