Home Loan Closing Confirmation

Step 1: Warm transfer to Andrea Hernandez x5874

Step 2: If no answer,

• explain experiencing high call volume
• take a message
• the callback would be within 1 business day
• Email [email protected]
  • Include
    • contact information
    • loan/application number
    • or property address

Step 3: If insists on speaking to someone, URGENT

• If insists on speaking to someone, advise we can send urgent message
• No answer:
  • email [email protected]
  • Subject line: URGENT CALLER NAME
  • email contact details & issue