Quontic Banking Products
Please refer to Quontic’s customer facing page by selecting the links below to learn more and access the most up to date information about the different banking products we offer Checking Accounts Saving Accounts Certificate of Deposits
How can a client verify the micro-deposits for a newly added external account? Website or Quontic Mobile App
Follow the steps below and guide the client with confirming their micro deposits through the website or the Mobile App. 2. The client will be redirected to the Settings – Accounts Tab Page. The client be able to view all their Quontic Accounts and external accounts added. The client will need to click on Confirm […]
How Can a Client view their ACH External transfer limits? Website & App
The client can check their ACH Transfer limits by accessing their Online Banking or Mobile App. Follow the steps below and guide the client to View the Transfer Limits through the website or the Mobile App. Online Banking Platform Instructions 2. Select Transfer & Pay 3. Select Transfers 4. Select Limits (located on the bottom […]
What are the Quontic Internal Transfer limits
There are no limits imposed for transferring funds between eligible Quontic accounts.
How to add a beneficiary (ESTATE/ TRUST/BUSINESS) to an account?
How to help an Existing Customer with a Decline Application
Before sending an email to Digital Bank we must do our due diligence. Possible Reason an Existing Current Client Application was be denied Scenarios If client needs to update their current account demographics – that must be done first before attempting a 2nd attempt – Follow Demographic Procedure SOP Once the demographics changes have been […]
Are external transfers allowed on the mobile app?
No. Only internal transfers are allowed.
Are business accounts covered by FDIC?
Under FDIC rules, all deposits owned by a corporation, partnership or unincorporated entity (including a for-profit or a not-for-profit organization) at the same bank are added together and insured up to $250,000, separately from the personal accounts of the owners or members.
New Cash Rewards Checking Changes effective 3/11/2023
The follow outlines our new policy:
How to locate Dormant Letters sent to Client
CX Specialist can locate these letters in the following folder: Quontic Operation Folder – Quontic Operations Documents – Dormant Letter – Letter Sent [Year letter was sent] – Locate Customers Name