Third-Party Verification for Loan Account Inquiries without Client on Phone (Insurance Company, Tax representative, Credit Verification, Title Company)

Rules & Restrictions

Third-Party verifications can ONLY be done over the phone. Chats must be upgraded to Audio Calls

Must obtain the name of the third party representative, the name of the company, contact phone # & email address (optional) and the purpose of the call

If the borrower is on the line, please obtain verbal confirmation to speak with the third party representive from the borrower

CX MUST NOT provide the following information to a third party

Loan Number

Borrowers Contact/ Identifying Information

CX can answer or provide the following information but not limited to:

Third-Party Requesting Documentation/Communication with designated Loan Officer