What is the Mobile App Login Security Code? (First Time Users & Existing Clients)

Secure access code used to verify identity for the mobile app

First time users will be prompted by the following:

Select Your Mobile Phone Number to Receive a Security Code by Text Message

If the client’s number is not listed:

The Username was typed in incorrectly

The client is using a different mobile number than what is in Horizon XE

A text message containing a Login Code is sent to the client’s selected number

Client Enters Code at prompt: We’ve texted you a security code. Please check your mobile number and enter the code below

Existing users: May be prompted for Login Code if:

Logging in from a different device

Logging in from a different geographical location

Logging in after uninstalling and reinstalling the mobile app

Other security risk flag which triggers this extra security precaution

Client selects mobile number

Text message containing Login Code

Input the Login Code into the prompt