Which Email Template to Send for Failed/Pending Enrollment?

Choose the appropriate template below depending on why the client failed

CX Failed First Time Enrollment

Dear Client’s Name,

We do apologize for the failure in enrolling in the Online Banking system.

Please utilize the following link to retrieve your account number and account type before you attempt to enroll in your online banking: https://open.quonticbank.com/login.

Please enter your email address the same way you entered it when you opened your Quontic account. It is case-sensitive

A code will be sent for verification to that email address

Once you verify the security code, you will see your account details

Now that you have your account details, you can attempt to enroll in your Online Banking: https://olb.quonticbank.com/Enrollment

If you still have issues enrolling in your online banking after following the above instructions, please call us at 800-908-6600 Monday-Friday between 8:30 AM-5:30 PM ET.

Thank you for choosing Quontic!

Best regards,

(Your Name)

CX Failed Pending Enrollment Demographic Information Does Not Match

Dear Client’s Name​,

We apologize for the failed attempt to enroll in the Online Banking system.

Please ensure your personal information matches the information you entered when you opened the account.

Now that you have your account details, you can attempt to enroll in your Online Banking: https://olb.quonticbank.com/Enrollment

If you still have issues enrolling in your online banking after following the above instructions, please call us at 1-800-908-6600 Monday-Friday between 9:00 AM-6:00 PM ET.

Thank you for choosing Quontic!

Regards,

(Your Name)