Existing Loans

Step 1: Warm transfer to x4075 Loan Admin

Step 2: Reach out to Ben Fisher x4010, Ashley x4079, Kypher x5892

Step 3: If no answer, explain experiencing high volume of calls, take a message and TAT for callback would be 1 business day. Email service@quonticbank.com with contact information and question(s)

Step 4: If the customer is upset due to a lack of response, email SVP Ben Ramharak at bramharak@quonticbank.com and Libby Hess lhess@quonticbank.com. Advise the customer that you will escalate to a Senior Manager that will ensure they are contacted within one hour. Subject Line: Customer Complaint – Name – Issue