What are the different status’s for a customers application on Mantl?

Incomplete

Application has not been completed due to a time out or did not complete to the end

Clients will receive a marketing email reminder with a link “finish my application” daily

To stop receiving, the customer must unsubscribe by “click here” at the bottom of that email

Multiple incompletes happen when a customer starts a new application instead of going back to the original application

Mantl will show each attempt and status

Account Booked

Application completed and approved

Account number created

Immediately available in Horizon XE

KYC Rejected, or Funding Fraud Rejected

Based upon an evaluation of preset factors

Funding Fraud Rejected Status

Suggest using Plaid instead of manual funding and re-apply

If Plaid is unavailable, the applicant must validate their account information before re-applying

Generic declined email sent (see example in Appendix)

Do not provide any information, “Unfortunately, we cannot validate your identity through our enhanced identity verification process. We are not provided the specific details.”

Ability to re-apply by changing one letter in an email to a capital

Will be rejected again if this change is not made

No guarantee of an approval

Check with the Product Team before providing this option

KYC Manual Review Pending

Email notification

Timeframe 2-3 business days for review

Account Booked Pending

Rare occurrence

Reach out to DBO or the Product Team for assistance

Due to a communication error between systems