Guidelines For Assisting The Visually Impaired

Guidelines

Describe locations on the page by the elements surrounding them as opposed to the visual place (i.e., “It follows the submit button” as opposed to “It’s in the bottom right of the page”)

Use headings, links, and lists as a point of reference, as screen reader users can easily navigate to them

A reference text on the page exactly as it appears so that users can search for that phrase

Understand it takes time to navigate with accessibility software

Emailing links is helpful (note: some chat features may not be fully accessible)

When utilizing screen sharing software to assist customers, ensure accessibility software is not accidentally disabled

Mail all documents to them as needed

Offer to complete an application manually