What is Call Visualizer

Call Visualizer provides our operators the ability to fully understand and see what the caller is looking for online. We can pair offline phone calls with live web sessions with full visual engagement to better serve our callers. Call Visualizer helps us improve first-call resolution, decrease average handle time, and improve customer satisfaction.

We have 4 different Call Visualizers. Live Observation, Co-Browsing, Screenshare & Video Chat.