SCRA – Servicemembers Civil Relief Act

This SCRA does NOT make the person acting on behalf of the client a POA of the account.

This SCRA is ONLY to allow Quontic to make any updates to the borrower’s loan.

Escalation Requirements:

Loan Interest rate above 6%

A copy of the Servicemember’s military orders

Written communication requesting Relief under the SCRA

Accepted Communication from the following parties

A Servicemember

Spouse (Marriage docs are not required, so this may be a partner as well)

The request is escalated to the legal team upon receiving all documents

It is crucial that the borrower’s name and loan number are outlined in the email including the documents sent to the legal team

Horizon Email Template

SCRA-Notice-Expires-11.30.24 Download