Lost or Stolen Debit Card

All lost/stolen cards must be turned off within the mobile application

Go Into Card Controls

Select OFF for the card that is lost/stolen

A new card request must be submitted in writing

Hubspot ticket must be sent to DBO to order a new card and close the lost/stolen card

Verify recent charges with the client – Debit Card Dispute Form will be sent in the case of fraudulent charges after being verified with the customer