How to Change OLB Password in Web Admin for a customer

Access Web Admin

Click on Banks

Click on Search

Enter one of the following client’s info:

SSN/ TIN

Username

Email address

Account Number

Click on Submit

Press Enter on your keyboard

Access Web Admin

Click on Banks

Click on Search

Enter one of the following client’s info:

SSN/ TIN

Username

Email address

Account Number

Click on Submit

Press Enter onyour keyboard

Click on the client’s name
No Results For User means the client has not registered for Online Banking

Click on Clear Password Reset Failures
If it’s in Blue Link
If it is not in the blue link, continue with the change of password

Click on Change Password

Enter Password
Enter Verify Password
Reason
· Forgotten Password
User Verification Method
· Internal Verification Method
Click on Change Password
Provide the client with the new temporary password
Suggestion: Make the temporary password Quontic1!