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Category: CST Customer Service Tool

Can a client place a stop payment on a Bill Pay?

October 4, 2022
October 24, 2022
Customer Experience, Standard Operating Procedures, Bill Pay, CST Customer Service Tool
Bill pay, Stop Payment, Payment, Bill Pay Stop Payment, Bill, Check Payment, stop bill pay

How to remove a beneficiary from an account in Horizon XE?

September 23, 2022
November 29, 2023
Customer Experience, Standard Operating Procedures, Account Maintenance, Beneficiary, Horizon, CST Customer Service Tool
Beneficiary, Horizon XE, remove beneficiary, remove

How to look up a clients application on Mantl?

September 22, 2022
September 27, 2022
Customer Experience, Standard Operating Procedures, Mantl, MaxMyInterest, CST Customer Service Tool
Status, mantl, max my interest, quontic bank, applications

What is Mantl?

September 22, 2022
September 27, 2022
Customer Experience, Standard Operating Procedures, Mantl, CST Customer Service Tool
manlt, products

Can we see blocked activity regarding Zelle in the Customer Service Tool?

September 22, 2022
September 27, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool

What Payee Information is Available in CST?

September 22, 2022
October 3, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
CST, Customer Service Tool, Payee, Payee Information

How far back can we see for P2P (person to person) transactions in the CST Tool?

September 22, 2022
October 25, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
p2p, zelle, CST, Customer Service Tool, Timeframe, transactions, bill pay transactions

Can the CX Team Add Comments in the Customer Service Tool?

September 22, 2022
October 3, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
CX, CST, Customer Service Tool, Comments

Can we see blocked activity pertaining to bill pay in the Customer Service Tool?

September 21, 2022
October 25, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
Bill pay, CST, Customer Service Tool, Blocked Activity, transactions, bill pay transactions

Are Customer Alerts in CST?

September 21, 2022
October 3, 2022
Customer Experience, Standard Operating Procedures, Zelle, Bill Pay, CST Customer Service Tool
CST, Customer Service Tool, Customer Alerts
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