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Category: Disputes

How does the CX Team track and document the client’s transaction dispute request?

September 23, 2022
September 26, 2022
Customer Experience, Standard Operating Procedures, CDs, Debit/ATM Cards, Money Market, Account Maintenance, Hubspot, MaxMyInterest, Disputes
Request, dispute, transaction dispute, document, track, CX Team, transaction dispute request

What is Digital Bank Operations (DBO) team responsible for when receiving transaction dispute requests escalated by the CX team?

September 23, 2022
September 26, 2022
Customer Experience, Standard Operating Procedures, Debit/ATM Cards, Account Maintenance, Disputes
DBO, dispute, transaction dispute requests, Digital Bank Operations, requests, escalated

What are CX team members’ responsibilities when receiving transaction dispute requests?

September 23, 2022
September 26, 2022
Customer Experience, Standard Operating Procedures, Debit/ATM Cards, Account Maintenance, Disputes
hubspot, Complaint, Request, dispute, transaction dispute, transaction dispute requests, responsibilities, CX team members, responsible

How does the customer initiate a transaction dispute?

September 22, 2022
September 26, 2022
Customer Experience, Standard Operating Procedures, Debit/ATM Cards, Account Maintenance, Disputes
online banking, email, dispute, transaction dispute, initiate, phone

What does the form of an ACH dispute look like?

September 22, 2022
September 26, 2022
Customer Experience, Standard Operating Procedures, Debit/ATM Cards, Fraud, Disputes
Form, dispute, ACH Dispute, ACH

What does the form for a debit card dispute look like?

September 22, 2022
September 26, 2022
Customer Experience, Standard Operating Procedures, Debit/ATM Cards, Fraud, Disputes
Debit Card, Form, dispute, Debit Card Dispute

What are the procedures for an ACH dispute?

September 22, 2022
September 26, 2022
Customer Experience, Standard Operating Procedures, Debit/ATM Cards, Disputes
dispute, ACH Dispute, procedures

What are the procedures for a debit card dispute?

September 22, 2022
September 26, 2022
Customer Experience, Standard Operating Procedures, Debit/ATM Cards, Fraud, Disputes
Debit Card, dispute, Debit Card Dispute, procedures

If the customer initiates an ACH dispute for not receiving the merchandise, what questions do we ask?

September 21, 2022
September 21, 2022
Customer Experience, Standard Operating Procedures, Debit/ATM Cards, Disputes
dispute, ACH Dispute, merchandise, questions, not receiving

What if the client initiates a dispute for less than $20.00?

September 21, 2022
September 21, 2022
Customer Experience, Standard Operating Procedures, Debit/ATM Cards, Disputes
dispute, less than $20.00, initiate a dispute
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