Identity Theft Process

CX Team will

Provide Identity Theft Affidavit to the client or identity theft victim

Explain the affidavit requirements

Affidavit must be notarized

Include a color copy of valid government-issued ID

Proof of residence (copy of utility bill or bank statement)

Police report may be required, Quontic’s Fraud Department will request if necessary

Return by email to Fraud@quonticbank.com

If the Affidavit is returned to the CX Team, forward it to Fraud@admin

Hubspot Template: Identity Theft Affidavit

CX Team will not

Disclose information about the account

Respond to account detail inquiries with a statement like the following: “I understand this is a stressful time, until we complete the investigation, we are not able to provide any details.”

Fraud Department will

Review the account, documentation, and other information as required to process the identity theft claim

Identify-Theft-Affidavit Download