Existing Loans

Step 1: Warm transfer to x892 Loan Admin

Step 2: Try individual team members:

Clara x4077

Ben Fisher x4010

Kypher x5892

Step 3: If no answer,

explain experiencing high volume of calls and offer to take a message

Callback timeframe = 1 business day

Email loanservicing@quonticbank.com with contact information and question(s)

Step 4: If the customer is upset due to a lack of response

email VP Keith Grande at kgrande@quonticbank.com

Advise the customer that you will escalate to a Senior Manager that will ensure they are contacted within one hour

Subject Line: Customer Complaint – Name – Issue