What if the Face ID Option is Not Available?

What if the Face ID option isn’t showing up?

If the client is:

Using a new device

Is a new customer

Uninstalled/Reinstalled the app

They have to log in a certain number of times before the option will become available

Advise the client to continue using the app and to log in daily

The client must not clear cookies/cache data

See note, from HubSpot Ticket – Digital Bank/FIS response to the Face ID option/toggle button being unavailable