When Will My ATM Card Arrive?

7-10 business days

NEW CUSTOMERS: account MUST BE fully funded before the card will be ordered

Pending initial deposits do not qualify

Pin Mailer arrives 3-4 business days following ATM card arrival

If the client has not received the card after 10 business days:

Send Debit/ATM Card Request Ticket back to DBO and expedite the request

Change Pipeline – DBO General

Change Status – New

Add a note explaining that card has not arrived