How to change a physical address on an account? – Client Procedure Mobile App

In the Alkami platform the client will be able to make the following demographic changes:

Change of Address for Physical Address Only

Mailing Address must be completed by the CX Team

REQUIRED: CX must guide the client in updating their mailing address, phone number, or email address through the Online Banking Platform self-service before attempting a manual demographic change. Refer to the corresponding OLB platform and demographic procedure below

Client Procedure: Change of physical address (Mobile App)