How can the client pay their Mortgage Loan?

The customer can use the following methods to pay their mortgage account:

VIA Wire Transfer

Wire Instructions: (Copy and Paste this information for accuracy)

Bank Name: Quontic Bank
Address: 31-05 Broadway, Astoria, NY 11106
Routing/ABA: 021473030
Beneficiary: Borrower’s Name
Account: 9997999701406425
Reference: Loan Number/Property Address

The client will need to make sure to include the loan number that appears on their first monthly mortgage statement or property address in the memo line.

VIA Check Mailed

Check Instructions: (Copy and Paste this information for accuracy)

Quontic Bank
Attn. Loan Administration
31-05 Broadway
2nd Floor
Astoria, NY 11106

The client will need to make sure to include the loan number that appears on their first monthly mortgage statement in the memo line. If the loan number is unavailable, please write down the property address in the memo line.

VIA ACH

ACH Instructions:

The client will need to complete the ACH Form

The client can set up a one-time ACH payment

The client can set up a recurring ACH payment

The ACH form can have a wet signature or DocuSign

DocuSign request must be escalated to the Payments Department for further assistance

They will email the client with an ACH DocuSign Form

The ACH form can be submitted either:

By email to payments@quonticbank.com

By mail:

Quontic Bank
Attn: Loan Administration
31-05 Broadway
2nd Floor
Astoria, NY 11106

Bill Pay

The customer is able to add their mortgage loan account to their external Bank Bill Pay System

The customer will need their Mortgage Loan Number, Routing Number, and Quontic Mailing Address

The Bank will cut out a check and mail it to Quontic Bank

Internal Payment Request

The customer must provide a written request to transfer funds from their Quontic Bank account into their Quontic Mortgage Loan Account

CX must escalate to the Payments Pipeline – New Status for completion of the request