Apple Pay Setup Error / Unable to Link Card

Apologize to the client and explain that Quontic is aware of the issue and that we are actively working on a resolution, but that it may take some additional time to determine a solution.

Collect and document on the ticket the below information and provide it to FIS (Email Digital Bank the collected information and document it on the Hubspot ticket)

Name of User

User ID

Phone Number

Carrier

Device Make (e.g. Apple, Samsung)

Device Model (e.g. iPhone 8, Galaxy S8)

Device Operating System

OS Version

Mode (App, WAP, SMS)

App Version

Browser (if applicable)

Date and Time of issue

Request a screenshot of the issue if possible