What is required to change an address on an account? – CX Procedure

Manual Demographic Change (OLB Instructions)

CX Must provide and request the following information:

Change of Address – (A physical address cannot be a P.O. Box; however, a mailing address can be a P.O. Box address)

Color copy of valid government-issued ID

If the new address is on the client’s driver’s license, we only require a color copy of a valid government-issued ID

If the new Address is NOT on the client’s driver’s license, the following documents will be requested – the document must include the client’s full name and new address

Bank Statement (checking, savings, or CD)

Utility Bill (water, gas, and electricity)

Voter Registration

Change of Address confirmation from the United States Postal Service (USPS)

Email Template: Demographic Change: Change of Address – OLB LAST RESORT

Manual Demographic Change (Email Instructions)

CX must provide and request the following information:

Change of Address – (A physical address cannot be a P.O. Box; however, a mailing address can be a P.O. Box address)

Provide the client with the Account Maintenance form

Color copy of valid government-issued ID

If the new address is on the client’s driver’s license, we only require a color copy of a valid government-issued ID

If the new address is NOT on the client’s driver’s license, the following documents will be requested:

The document must include the client’s full name and new address

Bank Statement (checking, savings, or CD)

Utility Bill (water, gas, and electricity)

Voter Registration

Change of Address confirmation from the United States Postal Service (USPS)

Email Template: Demographic Change: Change of Address – Documents Needed (Email Request)

Change of Address Account Maintenance Form