Can a client place a stop payment on a Bill Pay?

Yes, a client can place a stop payment on a manual bill payment for the following reasons:

Check not received by the payee

Check Lost/ Stolen

Duplicate Check

Duplicate Payment

Wrong Payee

Wrong Payment Amount

CX must receive a written confirmation from the client in order for DBO to place a stop payment on the bill pay.

Usually, Quontic receives the credit the next business day from FIS, however, Quontic will have to wait for a confirmation from Accounting that the funds have been received before DBO credits the client. The client will be able to see their credit within 3-5 business days.

Reach out to DBO if it’s been over that timeframe to follow up with any client’s question or concern.