Can the external transfer feature be enabled if the account is Restricted?

No – the external transfer feature cannot be enabled if the account is restricted.

If the account is Restricted, CX must address the restriction before moving forward with the request

The Fraud Department or Digital Banking Operation (DBO) can place restrictions on accounts

Fraud Notes: The Fraud Department has added a note on the client’s account detailing exactly why the account is restricted, and what document(s) or information is needed from the client to lift the restriction

Digital Banking Operation Notes (DBO): The DBO department has placed notes on the account as to why the account has been restricted. Must contact DBO if the note does not state the requirements needed have been received to remove the restriction