“Unable to Retrieve Security Questions” When Trying to Log in to the App

Too many security question/login attempts without success – user is locked out of the app for 24 hours

Wait 24 hours before attempting to log in again

Any login attempt prior to the 24 hours will result in the user being locked out for another 24 hours

The 24 hours lockout will reset with each additional failed login attempt

Security questions are based on the social security number

There is no way to bypass the 24-hour lockout – the client must wait