CX Online Banking Account Opening Business Rules

To open an account at Quontic Bank, the client must be

A U.S Citizen or a U.S resident

Must be 18 years and older

Must have a valid Social Security Number

Must have a U.S address (no P.O. Box)

Quontic Bank does NOT open the following account

Trust Account

Individual Retirement Account (IRA)

Guardianship Accounts or Minor Account

Power Of Attorney Account

Conservator Account

Business Account (ALL Entities)

CX can check in Mantl for the status of the application – See CX SOPMantl or Mantl MaxMyInterest for further instructions

Approved – the account has been successfully booked

Incomplete – The client has not submitted the application

Declined – The applicant has NOT been approved

KYC Pending – The application needs to be submitted manually by the Digital Bank team

Refer to funding amounts for new applicants in Appendix

Denied Application:

The Digital Bank Product team manually reviews declined applications for Existing Clients ONLY

Do not advise the applicant to alter their email address

Due to the new upgrade on May 4th, 2023, this alternative is no longer available

Do not tell declined applicants to submit a request in writing for a reason for the decline

The information provided on our applications is processed through an automated system

We are not provided with why an application is not approved; therefore, we cannot provide any more information

The applicant will be allowed to review their submitted application and make any modifications necessary and resubmit their application a SECOND TIME ONLY

Escalate the HubSpot ticket to one of the following members:

SVP/ Customer Success

Quality Manager

Senior Customer Success

If not approved after re-applying, we will not be able to provide a Quontic Bank product

The client can save or cancel the application

The client will receive an email reminder stating that there is an incomplete application daily

The client can cancel an application at any time by logging in to the application

CX must not cancel any applications for the customer