How to change/update an email address on an account? – Client Procedure OLB

In the Alkami platform the client will be able to make the following demographic changes:

Add/ Update their Email Address

REQUIRED: CX must guide the client in updating their mailing address, phone number, or email address through the Online Banking Platform self-service before attempting a manual demographic change. Refer to the corresponding OLB platform and demographic procedure below

If they do NOT have time to update their information, secure message the Alkami steps

Client Procedure: Change/update email address (OLB website)