How to authenticate a customer with a Dormant/Inactive/Escheatment Account?

Dormant Status Account Authentication Questions:

If a customer contacts us, do not authenticate the customer with the same information located on the letter

Information in the letter:

Name

Address

Account number

Please use any of the following four to autheticate the client:

Email address

Account type

Last four (4) of SSN#

Mother’s Maiden Name, if available

Phone number

Send Happy Banker code to the number on file only