Clients With Disabilities-Do’s and Do Not’

Do not:

Ask a customer if they have a disability

Ask a person who identifies as disabled to get assistance from someone nearby

Say we do not have anything to help you

Do:

Ask for repetition and clarification

Create clear, organized instructions

Use task-oriented, step-by-step, descriptive language

Mention color and shape on the site when giving instructions, as long other ways are provided to identify things

Advise the Customer that you will find out and get back to them if you do not know